Returns & Exchanges
At elago, we stand by the quality of our design-driven electronics and accessories. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship the Product
Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing