Frequently Asked Questions
Everything you need to know about your elago experience.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please ensure the product is unused and includes all original accessories to be eligible for a full refund.
Do you offer international shipping?
Yes, elago ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
Are your silicone cases compatible with wireless charging?
Most of our silicone and hybrid cases are designed to be thin enough to support Qi-standard wireless charging. Please check the specific product description for MagSafe compatibility details.
What should I do if I receive a defective item?
We take pride in our quality control, but if you receive a damaged or defective product, please contact our support team within 7 days of delivery with photos of the issue for a free replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.